FAQ

Cancellation & Related Queries

Order Cancellation

To cancel your order, follow these steps :

  1. You can raise cancellation request for items or orders by sharing us an email with your order ID and reason for cancellation. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email on support@bareasa.com
  2.  After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address.
  3. Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.

Payment

Are there any Cash Collection Charges?

For COD orders, you will be levied Cash Collection Charges of Rs.50 per product.For example, if your order includes three products, you will be levied Cash Collection Charges of Rs.150.

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by bareasa.com. You pay only the amount that you see in your order summary

What should I do if my payment fails?

  1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
  2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days If you are not yet satisfied email us care@bareasa.com

My transaction failed but an amount was deducted from my Bareasa wallet. What do I do?

If your wallet amount has been deducted the same will be credited back in your Bareasa wallet within a couple of hours. If you are not yet satisfied email us care@bareasa.com

Shipping & Tracking

What is the delivery time period?

The tentative delivery period varies from 5-6 working days. However, the actual delivery time may vary due to unexpected circumstances.

Do you apply any shipping charges?

We provide free shipping on all prepaid orders. If you choose COD payment method, we levy a Rs. 50 COD charge for every product you order. For example, if your order includes three products, you will be levied a COD charge of Rs.150. As we work on very less marging.

Return Policy

What is Return Policy?

  1. In case of any issue or defect in any or all of the pieces of the Multipack/Combo products, you are required to return all the products.
  2.  All returns must be in unused condition with all original tags and packaging intact.
  3. First we will replace products, if you found any issues with them. And in some cases product amount will be credited back to his/her bank account, once we have received the products and quality check is done.
  4. To schedule a return, please send us email with complete order details and reason to return the product. The Reverse Pick up facility is available on limited pincodes.
  5. If you choose to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped product(s), we recommend you to do it through a reliable local courier service.
  6. We do have an exchange/replacement policy, so first we will go with the same. In very few cases you can return the product, and get refund against the returned product into your bank account.
  7. The amount credited on return will be based on the price of the product at the time of purchase. Any change in the product price thereafter will not be considered.

Refund Policy

What are the terms and conditions for refund?

  1. All refunds will be credited in your used payment method or bank account in case of COD orders.
  2. If you are not yet satisfied email us care@bareasa.com

What are the rules for Courier charges refund?

  1. Max Rs.100/- for shipment weighing upto 500gms will be added to Account.
  2. For every next 500gm slab, you have to bare that cost.
  3. In case if you want to return multiple products we request you to kindly raise a return request for each product.
  4. Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.
  5. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
  6. Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
  7. If you are not yet satisfied email us care@bareasa.com

How long the refund procedure takes?

The refund procedure will be initiated within 24 hours once we receive your product with valid reason of return and approval. Once initiated, the amount will be credited to your account in next 7-10 working days

Where should I return my product?

You could courier the product to us at the address mentioned below.

Bareasa.com

218/9 Navanath Nagar

Kavery Nilay, Solapur,  India.413006

I haven’t received my refund yet. What should I do?

  1. We update our customers through emails once we initiate the refund procedure.
  2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
  3. If you are not yet satisfied email us care@bareasa.com

Washing

  1. Do not bleach or wash with chlorine based detergent/water; use a mild detergent in moderate quantity instead
  2.  Do not iron on stitches, seams, trims or embellishments as high temperatures may cause them to open
  3. Do not soak for more than 20-30 minutes; prolonged soaking may lead to colour loss, eventually weakening the fabric
  4. Do not wring
  5. Do not use hard brushes during hand wash as they may damage the prints
  6. Do not leave the iron on at one place for too long; especially at the neck rib where the elastane may break and loosen the rib
  7. Do not iron directly on prints (in case of printed products)
  8. Machine wash cold
  9. Wash/dry inside out
  10. Fabric subject to initial colour loss; hence wash separately
  11. Tumble dry low
  12. Warm iron needed.
  13. Dry promptly in shade; preferably on a flat surface as hanging may cause measurement variations

Other

What to do if I forgot my password?

Just click on ‘Forgot Password’ option and we will send it to you on your email address registered with us.

Do you accept bulk order?

Yes, we do accept bulk order.

I have forgotten my password.

To generate a new password, please click the link below

 

Forgot Password >

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?

  1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
  2. If you are not yet satisfied email us care@bareasa.com, we will be happy to help you out.

Tracking of order

How do I check the status of my order?

You can check the status of your order by clicking Track on the My Orders page.

Visit My Orders page >

Your tracking link may take up to 24 hours from shipping to get activated. Once your order is placed, we will send you confirmation of your order details on e-mail and SMS.

Again, once we dispatch your shipment you will be notified via SMS.

In case of any unusual event which delays your order, you will receive an update from us

If you are not yet satisfied mail us care@bareasa.com

My order is not yet packed/shipped

Since our website is not a marketplace and all the products we sell are manufactured by us. We conduct quality checks before we send out a product to you so you get the best with every order you place.

So, it may take anywhere between 4 to 5 working days before the shipment goes out from our warehouse

If you are not yet satisfied email us care@bareasa.com